Notes on digital operations

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Notes on digital operations

Writing distilled from experience in property management, restaurant technology and enterprise software.

September 4, 20265 min read

Floor Plan & Table Management: The Base Layer for QR Ordering

A digital floor plan is what makes QR ordering reliable. See how table management drives turnover, waiter assignment, and conflict-free reservations.

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August 10, 20267 min read

Online Reservations and Pickup Orders for Restaurants

What phone-based reservations really cost, how to cut no-shows, and why owning your online reservation and pickup channel beats paying platform commissions.

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